Services and support

We’re with you every step of the way

We make managing your benefits easy with online tools and reliable customer service. And if you or your employees need additional assistance, we are always just a phone call away.

Benefit from robust online support and personal service

Phone support

Employer Customer Service representatives are available weekdays 8:00am-7:00pm EST.
Call 1-888-UHC-HLP1 for help with eligibility claims and billing.

Online resources and services

Access to the information you and your employees need to get the most from your health plan. Log-in to Employer UHCeServices® for more information.

Manage your business, not your health plan

Our Employer UHCeServices® site is designed to save time and money by streamlining online eligibility, enrollment, billing and reporting.

Maintain virtually every aspect of benefits administration online, and on your time.

Employees get great support too

We provide tools and programs to make getting care, and staying healthy, easy for everyone.

We also provide support in the following areas:

Pregnancy support

Chronic disease management

Centers of excellence for special conditions

Emotional and behavioral health

Are you a member looking for help?

Call the toll-free number on your health plan ID card

Learn more about small business health insurance

Let’s get started finding plans for your employees

Need help? Feel free to get in touch

Contact Licensed Agent for personal assistance. (866) 529-1678

2. Savings based on UnitedHealthcare internal analysis of competitive rate filings for small group plans against similar competitors' plans. Actual savings may vary.

3. Among the 37.0% of UnitedHealthcare Level Funded plan sponsors nationwide who received a surplus refund in 2022, the average surplus refund was $8,407. UnitedHealthcare internal reconciliation analysis, January 1, 2022 through December 31, 2022. Please consult a tax and/or legal advisor to determine if, by receiving this surplus refund, there are any restrictions or obligations. Surplus refund available only where allowed by law. Actual savings may vary. Level Funded final plan rates are based on medical underwriting and final enrollment.

UnitedHealthcare Level Funded plans (all states except CT and NJ): Administrative services provided by United HealthCare Services, Inc. or their affiliates, and UnitedHealthcare Service LLC in NY. Stop-loss insurance is underwritten by UnitedHealthcare Insurance Company or their affiliates, including UnitedHealthcare Life Insurance Company in NJ, and UnitedHealthcare Insurance Company of New York in NY.

Oxford Level Funded plans (available in CT, NJ & NY): Administrative services provided by Oxford Health Plans LLC. Stop-loss insurance is underwritten by UnitedHealthcare Insurance Company or their affiliates, including UnitedHealthcare Life Insurance Company in NJ, and UnitedHealthcare Insurance Company of New York in NY.